At TNS, every appointment is reserved with care — for your time, and for ours. Our team runs on a schedule to ensure every client receives the service they deserve. To maintain this level of service, we ask all clients to please respect the following policies

All pending appointments must be confirmed by 4 PM the day before.
Unconfirmed bookings will be automatically released and offered to other clients on our waitlist.

We require a minimum of 4 hours’ notice during our working hours to cancel or reschedule your appointment.

If notice is given less than 4 hours before the appointment, we reserve the right to charge a 50% cancellation fee.
If the appointment is part of a package, we reserve the right to deduct the same from your balance.
Outstanding fees must be cleared before booking your next appointment.

If you confirm your appointment but do not attend, we reserve the right to charge a 50% no-show fee.
For package bookings we reserve the right to deduct the same from your balance.
The fee must be settled before your next visit.

Clients arriving more than 15 minutes late, the appointment will be treated as a no-show and charged accordingly.

Packages and gift cards are non-refundable.

Packages and gift cards are personal and unused balances are non-transferable. 

Packages unused balance can’t be extended or exchanged.

Gift vouchers are valid for 12 months from the date of purchase and cannot be extended

We’re all for second chances, but if a client consistently misses appointments without notice, we may:

Request an advance payment to secure future appointments

Cancel any standing bookings

Refuse therapist preferences (DNM requests)

We offer a complimentary redo for service-related issues within the following timeframes:

• Regular Polish: 48 hours
• Gel Polish: 5 days
• Acrylic / Extensions: 7 days
• Nail Art: 5 days

This guarantee applies to workmanship concerns only (e.g. chipping, lifting, peeling) and does not cover damage caused by accidents, improper aftercare, or normal wear and tear. Requests must be made within the applicable guarantee period. Any changes to colour, shape, length, or design will be treated as a new service.