FAQs.
Bookings & Appointments
How can I book an appointment?
Booking is quick and easy via the BeautyBonus app, WhatsApp, or our Call Centre. Choose what’s most convenient for you.
Do you accept walk-ins?
Yes, we do. Walk-ins are always welcome, but we recommend booking ahead to secure your preferred time.
Can i request my favourite therapist?
Definitely. Let us know when booking and we’ll do our best to accommodate your request.
Payments & Policies
What payment methods do you accept?
We accept cash and card payments at all locations.
What’s your cancellation policy?
Cancellations are free up to 4 hours before your appointment. Cancellations after that will incur a fee.
Do you accept tips?
Yes, you can leave tips in cash or by card, which go directly to your therapist.
Payments & Policies
What payment methods do you accept?
We accept cash and card payments at all locations.
What’s your cancellation policy?
Cancellations are free up to 4 hours before your appointment. Cancellations after that will incur a fee.
Do you accept tips?
Yes, you can leave tips in cash or by card, which go directly to your therapist.
Treatments & Services
can I bring my own nail polish?
We do not allow external nail polishes. With 300+ shades of polish and gel, you’ll always find colours you love
Are your salons ladies-only?
Yes, all TNS locations are exclusively for women.
Do you offer home service?
Yes, we offer home service in Abu Dhabi & Dubai. Book your home service through our website.
Do you offer treatments for kids?
Yes, we offer mini manicures and pedicures for children aged 5 and above.
Are your treatments pregnancy-safe?
Many of our treatments are suitable during pregnancy. Let us know when booking and we’ll guide you on the best options.
Loyalty & Memberships
Do you have a loyalty program?
Yes—our loyalty program runs through the BeautyBonus app. Earn points every time you visit and unlock rewards and perks.
Do you offer memberships?
We offer seasonal and limited-time memberships. Current offers are listed in the BeautyBonus app or available in-spa
Loyalty & Memberships
Do you have a loyalty program?
Yes—our loyalty program runs through the BeautyBonus app. Earn points every time you visit and unlock rewards and perks.
Do you offer memberships?
We offer seasonal and limited-time memberships. Current offers are listed in the BeautyBonus app or available in-spa
Spa Info
Where are your locations?
We operate 11 spas across Dubai and Abu Dhabi. You can find your nearest branch on the BeautyBonus app or through our Locations page.
What are your opening hours?
Our salons are open from 8 AM to 10 PM daily. Some locations may vary slightly—check your chosen branch when booking.
Hygiene
Are your tools and equipment hygienic?
Yes, we follow strict hygiene protocols. All tools are thoroughly sterilised using a medical-grade autoclave and sealed individually for each client to ensure complete safety and peace of mind.”
What products do you use?
We only use professional-grade, high-quality, cruelty-free products, carefully selected for safety and results.
Hygiene
Are your tools and equipment hygienic?
Yes, we follow strict hygiene protocols. All tools are thoroughly sterilised using a medical-grade autoclave and sealed individually for each client to ensure complete safety and peace of mind.”
What products do you use?
We only use professional-grade, high-quality, cruelty-free products, carefully selected for safety and results.